To Dumber Than Dirt Real Estate Agents…Prepare for Another Career

I and my team are currently in the midst of wrapping up a transaction with perhaps one of the most uninformed (she knows very little about her seller, the property, or the business), misinformed (what she does claim to know has proven to be incorrect time and time again), and plain ol’ brain dead examples of a real estate agent that I have had the displeasure of dealing with in my 16 years.  My assistant has only had to wait for three years to have this "charming" experience and she’s probably better off for it as she now understands that the largest percentage of agents that we work with are indeed competent.  Among the grocery list of stupidity that this agent has displayed are the following:

  • Claiming 12 years of experience it seemed as though she had no clue how to prepare or present an application to the Board of Directors.
  • Instead of disclosing that she knew nothing about the Co-op Board she misrepresented their (thanks for the edit "reader") requirements.
  • She has been incredibly unresponsive throughout the transaction. (she even has a BBerry for goodness sake!) 
  • Every conversation with her went in circles because she knew nothing of what she spoke.
  • She made blatantly false statements about her sellers, the property, and the Board directly to our purchaser.
  • And to her credit, she did occasionally respond to questions with "I don’t know," but when prompted to delve further to get an answer she seemed to not want to be bothered.

And just in case it seems like I’m just belly-aching about a colleague (make no mistake…I AM!) here are some recent email snippets from our buyer regarding his perception of this self proclaimed "veteran:"

  • "Someone should let her know how incompetent and annoying she is to deal with."
  • "I will give her a piece of my mind at the closing table."  (he won’t)
  • "She’s a moron and needs help."
  • (regarding the walk-through which she ultimately could not accommodate) "Being alone with her would be torture for me."
  • "She’s getting on my nerves with her inability to function."
  • "She could drive someone (me) to drink."

I just can’t believe that these sellers would have selected her to represent them if they knew how she handled this transaction.  It is going to close so some may suggest that she has done her job.  Perhaps, but she hasn’t done her job well.  I can only imagine the aggravation that she brought to the table for her sellers and their attorney as well.  What could have been a relatively pleasant experience for all involved became tainted by our dealings with this agent. 

So what’s my point?  I just can’t imagine that this type of agent is going to be able to survive much longer in a market where the consumer is demanding more and more of their real estate professional with expectations parallel to a stay at The Ritz.  Oh my, she would make an awful concierge!

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13 Responses to To Dumber Than Dirt Real Estate Agents…Prepare for Another Career

  1. avatar reader says:

    I enjoy the blog – but please be careful to rant with proper grammar!
    “Instead of disclosing that she knew nothing about the Co-op Board she misrepresented there requirements.” <- “there” should be “their”

  2. avatar anon says:

    There are some truly incompetent agents out there selling multi-million dollar properties in NYC. The thing is, people often choose their agents based on a touchy-feely thing as opposed to their expertise. If you yourself are not an expert or know much about real estate, how do you know who to pick? Therein lies the quandary.

  3. avatar uptowngal says:

    The problem, how would a seller be able to tell these things about an agent BEFORE signing him/her to an exclusive? Other than find out via word of mouth.
    As a recent buyer in Manhattan I can say that the listing agent – no matter how ditzy or unethical – wasn’t as much as a factor than other things such as price, location, features, etc.

    Go to the prospective agent’s web page and note some of their recently sold and closed properties (this prevents them from picking and choosing referral sources). When they do their presentation, ask them to provide you with the names of the seller’s for specific properties and gauge both how they react to the request and how quickly they provide the info. Then check the references.

  5. avatar More says:

    Dear Reader. Shut the hell up! I am sooooooooooooooooo tired of people who feel the need to correct people in public. INCLUDING myself!

  6. This must have been one heck of an agent. If she deserved this post. LOL. But I do agree there will be less competition in the near future.

  7. More,
    Thanks for the defense. Corrections irritate me as well but that particular error annoys me to no end so I was happy to make the change. “Reader: should also know that the very nature of a blog is to be unedited. That said, they have evolved into much more than unedited web logs.
    She was indeed “one heck of an agent” and that rant made me feel much better.

  8. avatar Reader says:

    As a blogger myself, I respect the unedited nature of a blog – but “there” versus “their” is gradeschool grammer. You chide a fellow broker for being incompetent but, in doing so, fail to elevate yourself above their level!

  9. Reader,
    Please take the time to RE- “read” my comment addressing “More” and you will see that I appreciated (past tense as this is all a bit silly) your correction as I agree that it is indeed grade school grammar. Call it a mental block but it is something that I do on occasion and I’m a relatively intelligent guy. Drawing a parallel to the incompetence of a real estate agent and an incorrect use of the word “there” is a bit of a stretch, don’t ya think? (please don’t scold me for using “ya”) Furthermore, if you are judging competence on spelling and grammar, well then our society has a much bigger problem than the incorrect use of “there” on TrueGotham. You must agree if you are a regular reader of any online or print media?
    BTW, grammar isn’t spelled “grammer” and grade school is NOT one word as grade is an adjective describing school. Just sayin’ since we seem to be picking a bit. Go figure, neither of us are perfect.
    Again, I thank you for the correction (and it was made).

  10. avatar Noah says:

    hey I mess up grammar all the time:
    their & there
    than & then
    affect & affect
    Blogging is a hobby that takes time to do, and for me, I type real fast so that I can get back to my real job. People love to read the blogs, but they also think that we have all these tools at our disposal, like editors to go over our writings. Ha! So what if something is misspelled because the writer is rushing to get a post up.
    Are you really the kind of person that gets all upset because of such a little thing like a grammar error? I never understood that. Just appreciate the fact that the blogger is giving you insight into an industry that very few others are doing, its very time consuming to do, and errors happen. Done and done.
    No one is perfect and to get all upset over a grammar error is really ridiculous. It does not mean the writer is uneducated and anyone that thinks an error like that is a signal of the writers intelligence, is simply wrong.

  11. Now this is getting funny. Thanks Noah and Happy Holidays!
    Anyone care to comment on others ways in which consumers can avoid wroking with incompetent agents (not just those who mispell or misuse grammar)?

  12. avatar harlem broker says:

    If you get your panties all in a bunch when seeing grammar ers in blogs… yourself and everyone else a favor and stop reading blogs or comments sections of articles.

  13. avatar Jeremiah Arn says:

    Good truth, Doug. I think that’s a post that could be said of agents all over the country. In our market, only 2% of agents have more than 80 transactions in the last year. Regardless, good to see someone on that side of the desk calling them out!

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